Assistant Front Office Manager

• Minimum 2 to 3 years work experience as Assistant Manager or Team Leader – Front Office /Guest relations in a hotel.
• Customer Satisfaction, Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Financial Performance (Up-selling, Room Revenue, Operation Auditing).
• Manages and motivates the Front Office team to provide a high standard of service for customers.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.
• Ensure that personalized service is offered to each guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Ensures that the workplace remains clean and tidy
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of PROTEL PMS and standard operating procedures
• Ensures that guest documentation and information are available and up-to-date.

Our company offers:

• Continuous training
• Competitive salaries depending on qualifications
• Quality accommodation and food conditions
• Significant career development prospects
• A pleasant working environment

If you consider yourself suitable to become part of our family by providing high quality services in a friendly working environment, we will be happy to receive your CV.
Kindly note that only applicants with a valid EU work permits will be contacted.
All applications are confidential and will be treated with the utmost discretion.