Front Office Agent

TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 4 unique hotels in Northern Greece.
Join our family for 2022 season at Eagles Palace and Eagles Villas a unique 5* Luxury Resort as a Front Office Agent. 

Location: Ouranoupolis, Halkidiki

Key Responsibilities
• Ensure a polite and warm welcome to all guests, manage all department’s related operations (check in/out, payments, keep front desk tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them)
• Build full knowledge of Resort and hotel facilities, services and local area
• Upsell additional Resort facilities and services
• Monitor front office expenses, order material supplies and all necessary hotel documents
• Maintain at all times a high standard of personal appearance and hygiene
• Ensure excellent response to all guest requests / complaints; maintain confidentiality of guests information and follow proper protocol

• Minimum 2-3 years of experience in a similar position ideally within a 5* Luxury Hotel
• Excellent knowledge of English language; a second language (German, Russian or French) will be considered as an asset
• Computer literacy and experience in Opera / Fidelio programs
• Strong interpersonal and organizational abilities, problem solving person
• Degree / Diploma in Hotel Management
• Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results

• Competitive salary remuneration
• Career development in a fast paced growing work environment
• Daily meals and accommodation
• Training opportunities