Lesante Collection is looking to recruit for season 2025 a passionate
Front Office Manager
Lesante Collection is a prestigious, family-owned group of luxury hotels in Zakynthos, Greece, offering a refined escape in three exceptional properties. Each hotel, from the fam- ily-friendly Lesante Classic to the adults-only Lesante Blu and the culturally immersive Lesante Cape, boasts a unique blend of elegance and comfort. With award-winning accom- modations, suites, and private villas, guests can enjoy everything from traditional Greek fare to world-class fine dining. Lesante Collection sets the standard for hospitality in the Ionian, where luxury meets local charm.
Key Responsibilities:
- Reporting to the Operation Manager
- Manage Front Office department.
- Ensures implementation of brand standards from all employees in charge.
- Inspect and coordinate all Department for cleanliness, ambience, service readiness, health and safety standards, staff and hospitality culture.
- Manages and motivates the teams in order to improve sales and quality.
- Deliver finance, cost and payroll targets.
- Monitor level of customer service by analyzing Guest Satisfaction.
- Work in partnership with all HODs to ensure guest’s needs are exceeded regarding room requirements.
- Maintain effective communication with all related departments.
- Oversees recruitment and hiring for the Department.
- Ensure all employees adhere to company grooming standards.
- Leads by example demonstrating self-confidence, energy and enthusiasm.